Privacy Policy

Introduction

At Jetstorm Flare Hotel & Suites, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our hotel, use our services, or interact with our website.

By using our services or providing us with your personal information, you consent to the collection, use, and disclosure of your information in accordance with this Privacy Policy.

Information We Collect

Personal Information

We may collect personal information that you provide to us, including but not limited to:

• Name, address, phone number, and email address
• Credit card information and billing details
• Date of birth and government-issued identification
• Reservation and stay preferences
• Special requests and accessibility needs
• Loyalty program information

Automatically Collected Information

• IP address and device information
• Browser type and operating system
• Website usage patterns and preferences
• Location data (with your consent)
• Cookies and similar tracking technologies

How We Use Your Information

We use your personal information for the following purposes:

• Processing reservations and managing your stay
• Providing hotel services and amenities
• Processing payments and billing
• Communicating with you about your reservations
• Improving our services and customer experience
• Marketing and promotional activities (with your consent)
• Complying with legal and regulatory requirements
• Ensuring security and preventing fraud

Information Sharing and Disclosure

We may share your personal information in the following circumstances:

Service Providers

We may share information with third-party service providers who assist us in operating our business, including payment processors, reservation systems, and marketing partners.

Legal Requirements

We may disclose information when required by law, court order, or government regulation, or to protect our rights, property, or safety.

Business Transfers

In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new entity.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze website usage, and provide personalized content. You can control cookie preferences through your browser settings.

Types of Cookies We Use:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand how visitors use our website
• Marketing Cookies: Used to deliver relevant advertisements
• Preference Cookies: Remember your settings and preferences

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data during transmission
• Secure storage systems and access controls
• Regular security assessments and updates
• Staff training on privacy and security practices
• Compliance with industry security standards

Your Rights and Choices

As a Canadian resident, you have certain rights regarding your personal information:

• Access: Request copies of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Opt-out: Unsubscribe from marketing communications
• Data Portability: Request transfer of your data
• Complaints: File complaints with privacy authorities

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods vary depending on the type of information and applicable legal requirements.

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information.

International Transfers

Your personal information may be transferred to and processed in countries other than Canada. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your privacy rights in accordance with Canadian privacy laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date.